Dedicated Support for YourFleet & Telematics
Trakwe Experiencing a device issue, sensor error or need urgent dashboard assistance? Our Dubai-based technical team provides rapid remote diagnostics and on-site field support across all 7 UAE Emirates using only TDRA-approved standards.
Fast Technical Resolution
Avg. Response < 15 Mins
15-Min Response SLA
Urgent telematics issues triaged immediately
Certified Field Technicians
On-site troubleshooting across all UAE Emirates
TDRA Device Warranty
Genuine Teltonika & Ruptela replacements
SUPPORT TOPICS
What Do You Need Help With?
Select your area of assistance or report directly through our support desk below for prioritized handling.
Hardware & GPS Trackers
Assistance with Teltonika, Ruptela, device offline status, wiring, power diagnostics, and tamper alerts.
Sensors & Telemetry
Calibration and verification for fuel level sensors, cold-chain temperature probes, and CAN Bus telemetry.
Platform & Mobile Apps
Fleet dashboard access, operator permissions, live map tracking, driver behaviour scoring, and alerts setup.
Field Service & Installations
Request on-site technician visits, device de-installation, vehicle transfers, and fleet re-wiring across the UAE.
TDRA SIM & Connectivity
M2M roaming data SIM status, server synchronization, roaming in GCC, and TDRA regulatory approvals.
Billing & Fleet Subscriptions
Fleet management licenses, renewal queries, invoice requests, and adding new vehicles to your company account.
OUR RESOLUTION PROCESS
How We Handle Your Fleet Support Requests
We keep your downtime to an absolute minimum with a streamlined 4-step support and field resolution framework.
Instant Ticket Triage
Your ticket is immediately assigned a reference number and reviewed by a telematics support specialist within 15 minutes.
Remote OTA Diagnostics
Our engineers ping your device over-the-air, verify TDRA M2M data connectivity, inspect CAN Bus telemetry, and push firmware patches if needed.
Field Engineer Dispatch
If physical inspection, re-wiring, or sensor recalibration is required, our certified field technician visits your yard anywhere in the UAE.
Testing & Ticket Sign-off
We run live test trips, verify telemetry accuracy against vehicle dashboard readings, and confirm satisfaction before closing the ticket.
WHY CHOOSE TRAKWE SUPPORT
Unrivalled Technical Carefor Mission-Critical Fleets
Vehicle tracking is only as strong as the ongoing support backing it up. We stand beside UAE fleet operators with certified field engineers, genuine TDRA-approved hardware warranties, and zero-compromise turnaround times.
- TDRA-Approved Hardware & Practices
- Sub-15 Minute Emergency Triage
- On-Site Field Technicians in 7 Emirates
- Genuine Manufacturer Warranty
SUPPORT FAQS
Frequently Asked Questions
Everything you need to know about how our GPS tracking systems work, installation times, and managing your fleet.
A GPS device installed in your vehicle sends its location, speed, and status to a web and mobile platform in real time, so you can monitor it from anywhere.
Still have an issue not covered in the FAQs?
OUR PROCESS
From Installation to Ongoing Support
- 1
Understand
We discuss your industry requirements and recommend the right tracking services.
- 2
Install
Professional sensor and device installation by our certified team.
- 3
Enable
Get real-time visibility and start managing all fleet services seamlessly.
- 4
Support
Dedicated ongoing support to keep your operations running smoothly.
SOLUTIONS & SERVICES FOR EVERY FLEET
Partner with Trakwe
Build your next fleet solution with a team that uses only TDRA-approved and global-standard products. Discuss your tracking, sensor and installation requirements with Trakwe.