Terms of Service

These Terms of Service (“Terms”) govern your access to and use of GPS hardware, SIM connectivity, mobile applications, and cloud-hosted telematics platforms provided by Trakwe (“Company”, “we”, “us”) within the United Arab Emirates and the GCC.

By signing a commercial quotation, taking delivery of equipment, authorizing installation, or logging into the Trakwe platform, you agree to be bound by these Terms and our Privacy Policy.

Trakwe supplies certified vehicle tracking units, digital fuel sensors, temperature probes, CAN bus adapters, and dash cameras.

• Certified Installation: All hardware must be installed by Trakwe-certified technicians or under our written guidance to maintain device warranty and prevent vehicle electrical interference.
• Tampering & Relocation: Any unauthorized removal, wire tampering, SIM swap, or physical relocation of installed hardware without Trakwe's supervision will void applicable warranties.
• Vehicle Readiness: The client is responsible for making vehicles accessible at agreed appointment times and ensuring safe installation conditions.

Trakwe grants you a non-exclusive, non-transferable, revocable subscription license to access our fleet management software during your active contract term.

• You are responsible for maintaining confidentiality of admin and operator passwords.
• You agree not to reverse engineer, decompile, or copy platform software or API endpoints.
• You must promptly notify Trakwe of any unauthorized access or breach of credentials.

Real-time tracking and telemetry rely upon cellular networks (telematics SIM cards) and satellite GPS coverage.

While Trakwe partners with tier-1 telecom carriers in the UAE to guarantee maximum uptime, we are not liable for transmission delays or temporary dropouts caused by underground parking, remote desert zones lacking GSM coverage, satellite degradation, or severe atmospheric conditions. Hardware internal memory buffers telemetry records and automatically uploads them once network connectivity is restored.

Hardware purchases, installation fees, and annual/monthly software subscription renewals are billed in United Arab Emirates Dirhams (AED) according to the accepted quotation or master service agreement.

• Subscriptions automatically renew at the end of each billing cycle unless cancelled with 30 days prior written notice.
• Non-payment of subscription dues may result in suspension of SIM connectivity and platform access until account settlement.
• All prices are subject to UAE Value Added Tax (VAT 5%) as mandated by the Federal Tax Authority.

Trakwe provides telematics tools to assist with vehicle security, fleet monitoring, and operational visibility. However, Trakwe is not an insurance underwriter and does not guarantee the prevention of theft, collision, traffic violations, or mechanical vehicle failure.

To the maximum extent permitted by UAE law, Trakwe's total aggregate liability arising out of or related to the services shall not exceed the subscription fees paid by the client in the 6 months preceding the claim.

These Terms shall be governed by, construed, and enforced in accordance with the federal laws of the United Arab Emirates and the local laws of the Emirate of Dubai.

Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts of Dubai, United Arab Emirates.

For questions or enterprise contractual clarifications regarding these Terms of Service, please contact our commercial operations team: